Terrible customer service

Hi I have been a loyal customer for over 25 years. I discovered ***** on my account and reported this on Sunday evening. Since the ***** was reported and I was issued a temporary debit card, and that is when my nightmare became worse. It took calls and eventually a visit to the Hillcrest branch, an hour with a helpful consultant (Caroline) and still no resolution. Eventually a lady called from ***** and stated the bank took no responsibility for this and they would send me an email immediately regarding the outcome. I was promised that I would receive and email and have not. Furthermore, I am waiting for call from the branch to let me know why the temporary card could not be used. Over R20000 rand was taken from my bank from April to July this year. I had received no SMS notifications so was unaware of the transactions. I am currently closing all my accounts. It appears as if there is a new form of ***** which is occurring and Standard Bank does not want to accept this or take responsibility in investigating the matter further. I feel like there is a total disregard for customer service from the issuing of a temporary card all the way through to dealing with the complaint.