WW
William W
1 reviews | Active since Feb 2023
01 Sept 2023, 21:21
Terrible customer service!!
If I could give zero stars I would. I have had an absolute terrible experience with them for a while now but this just tops it off, I had a student loan with them. Settled the account and had it closed (this was even confirmed via email) in the meantime they have debited two instalments (R6655) from my account, I have had to reverse these debit orders at my bank at a service charge each time. I emailed to please have the debit orders stopped and Standard bank has failed to resolve this issue and I am still waiting for a reply on my emails. This is costing me money and causing a massive hassle as I have to spend an hour each time to reverse the debit order, absolutely terrible service!!!
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
02 Sept 2023, 08:06Hi William
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply02 Sept 2023, 08:06
Official
Hi William
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
03 Sept 2023, 15:48Hi William
Please provide us with your international number so that we can contact you. Please confirm the country you are in and when can we contact you (SA time).
Please provide us with your international number so that we can contact you. Please confirm the country you are in and when can we contact you (SA time).
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 Sept 2023, 15:48
Official
Hi William
Please provide us with your international number so that we can contact you. Please confirm the country you are in and when can we contact you (SA time).
Please provide us with your international number so that we can contact you. Please confirm the country you are in and when can we contact you (SA time).
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
04 Sept 2023, 07:58Dear William
Thank you for getting back to us. We have forwarded your request to our agent who will be contacting you later today.
We look forward to our call.
Kindest regards,
Thank you for getting back to us. We have forwarded your request to our agent who will be contacting you later today.
We look forward to our call.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply04 Sept 2023, 07:58
Official
Dear William
Thank you for getting back to us. We have forwarded your request to our agent who will be contacting you later today.
We look forward to our call.
Kindest regards,
Thank you for getting back to us. We have forwarded your request to our agent who will be contacting you later today.
We look forward to our call.
Kindest regards,
Standard Bank Hello Peter Team
WW
William W's updateReviewer Update
04 Sept 2023, 21:06Aaand guess what, all promises no service. No one has called me today, I have set out a couple of hours for nothing. I have given you my international number, so you have no excuses. Let’s see if you can stick to your promises, but you have just proven me right regarding your terrible service.
WW
William W's update04 Sept 2023, 21:06
Reviewer Update
Aaand guess what, all promises no service. No one has called me today, I have set out a couple of hours for nothing. I have given you my international number, so you have no excuses. Let’s see if you can stick to your promises, but you have just proven me right regarding your terrible service.
Standard Bank's replyOfficial
05 Sept 2023, 08:03Good Morning william
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Sept 2023, 08:03
Official
Good Morning william
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***