Terrible Customer Service

1st let may say I switched from Capitec Bank where I was quite happy with the customer service but moved to Standard bank as it offered more products in terms of banking. But since I switched, I have been unhappy all the way from open the account to collecting the cards to even now having upgraded from Elite to Prestige. Thought as Prestige banker I would get better service but nope instead all they have done is increase the banking charges, I have upgraded from Elite to Prestige in Nov- 2015 and collected my cheque card on the 26th-Nov-2015 and somehow my credit card was not there and I went to the bank today (08-Dec-2015) and it's still not there and I was assured they were ordered on the same day but upon calling the card division I was told nope that was not the case. On another note I have been struggling with my internet banking every time I try to log on I get an \error occurred"on the browser but somehow I get an sms to say I have logged on successfully"