IN
Ignus N

1 reviews | Active since Jul 2014

14 Aug 2016, 02:21

Terrible Customer care service, no reply after a month.

<p>Since January 2016 I moved to Pretoria North from George. My statements I recieve via e mail still shows old address. My 1st address was 12 mitchell street, 2nd was 21 pieter theron, now it is 561 berg ave pretoria north. But statements still reflecting 1st address since i opened my account in George. I have chaged it here in pretoria in january but still no response. see attached...........................</p>

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Replies (3)
Standard Bank
Standard Bank's reply15 Aug 2016, 08:29
Official

Good day Ignus

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply16 Aug 2016, 11:27
Official

Dear Ignus

Thank you once again for your posting.

I refer to our telephonic conversation and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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IN
Ignus N's update17 Aug 2016, 19:17
Reviewer Update

Thank you Clint for you great service.