OV
Olga V

1 reviews | Active since Mar 2010

13 Nov 2019, 10:29

Terrible customer care

I have a cheque account with Standard Bank which is overdrawn by R577.19. I was not aware of the overdrawn until yesterday when I logged into the account. Normally the bank will send me a message to alert me. This morning I received a notification on my phone that Standard Bank decided on their own without my consent. Firstly, I did mot authorize for the funds to be moved, secondly I would have appreciated if someone contacted me before they transferred my money. How will I entrust them with my investments in the future if they decide what to do with my money without my consent. I am very disappointed by the terrible service. I want my money back into my account as this transaction was not authorized. This is as good as *****!!

0
Replies (2)
Standard Bank
Standard Bank's reply13 Nov 2019, 16:17
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
***
***
Standard Bank
Standard Bank's reply14 Nov 2019, 11:59
Official
Dear Olga

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***