Terrible communication, zero assistance

Pretty disappointed in the lack of help/ interest in assisting me. I set up a spare account in my Standard Bank App because that's an option, so surely it will be easy? Nope, I followed all the steps but NOTHING. The account didn't seem to open because I have nothing in my app, heard nothing. No email, no text, nothing.

I try SB App online chat, but no one seems to be able to assist me. I get washy weak answers from their help chat. I call the main SB number, eventually can talk to someone. She tells me the account didn't go through because they need more information from me. How was I supposed to know? I didn't receive ANY communication. She gives me an email address, says I must email ***.. which I did. Still no response. All I wanted was to open a spare account, I followed the steps and no one contacts me? What kind of customer service is this? I have tried emailing multiple times and just no assistance.