Terrible communication, inconvenient service.

My Student achiever current account (which has been active from 2016) was blocked on the 13th of Sep. I had withdrawn cash earlier that day, and everything was fine, but when I tried to transact in the late afternoon on the app I saw an error code. On the following day when I went to the branch, I was told that my account has been blocked by the ***** department for "suspicious activities". Besides me being clearly confused about this, because there is nothing besides my usual day-to-day transactions that I had done, WHY WAS I NOT INFORMED OF THE BLOCKING, AND THE EXACT REASONS FOR IT?? I have been to the branch the rest of the week, and each time I have been given the run around by your call centre agents. From a lousy "sorry for the inconvenience" to the even worse "our ***** department will get in touch with you", which I have been waiting for since last week Friday.

My life has been on standstill for a week, and at this point I am very frustrated with Standard Bank, especially after all the years I have been loyal to the bank. I have tried my utmost best to be understanding of the matter and follow the right channels (calling, emails, posting on the online community) but I'm almost at a point where I just want access to MY FUNDS so that I can switch to a bank that has better customer service and communicates.

Heavily dissapointed.