Terrible communication

I am very disappointed. Two weeks ago I was approved for a professional account, I was told I should go get my bank card once I receive an sms. I went to the Standard Bank Wonderpark on Wednesday and I was told my card has not arrived and the consultant by the name of Thabo was going to call me by Friday to come pick up the card. I have received no call, apparently an allocated private banker was to give me a call to introduce themselves to me but no call for that too. How am I supposed to move my salary for such bad service if I already am receiving proper service from my current bank. I really have the good mind of closing my account and staying with my current bank. Can someone help me!