MP
Marques P
1 reviews | Active since Jan 2023
06 Dec 2023, 12:13
TERRIBLE CLIENT SERVICE !!!
So tired of Standard bank Home Loans,
They cannot even send me the most basic documentation, their authentication process is tedious and ridiculous, asking question unrelated or not relative to the individual, and if you are not authenticated, they want to go into a branch, THIS IS 2023 FOR PETE SAKE !!!
I will at the earliest convenience move my home load to a different service provider, truly disappointed with the torturous service from Standard Bank home loans,
Yet another unhappy client adding to your already, 1.55 score, worst service provider I have ever come across,
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
06 Dec 2023, 12:16Good day Marques
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Dec 2023, 12:16
Official
Good day Marques
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 Dec 2023, 14:57Good day Marques
We would like to thank you for taking our call and giving us the opportunity to resolve your matter.
We are glad we could assist.
Please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for taking our call and giving us the opportunity to resolve your matter.
We are glad we could assist.
Please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Dec 2023, 14:57
Official
Good day Marques
We would like to thank you for taking our call and giving us the opportunity to resolve your matter.
We are glad we could assist.
Please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for taking our call and giving us the opportunity to resolve your matter.
We are glad we could assist.
Please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***