NV
Nicci V
1 reviews | Active since Feb 2023
01 Apr 2023, 09:30
Terrible client service
I mailed Standard bank on 22 February to report the death of my husband. I was asked to send the relevant documentation to *** which I did. I sent a follow up email on 30 March. Still NO response from them. I considered moving my other accounts to them, but their service is just as pathetic as the other bank.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
01 Apr 2023, 09:34Dear Nicci Vogel
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Apr 2023, 09:34
Official
Dear Nicci Vogel
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
NV
Nicci V's updateReviewer Update
03 Apr 2023, 14:35I am lost for words, even after the promise that there will be looked into the matter, I still have not heard a thing back from Standard Bank two days later.....
NV
Nicci V's update03 Apr 2023, 14:35
Reviewer Update
I am lost for words, even after the promise that there will be looked into the matter, I still have not heard a thing back from Standard Bank two days later.....
Standard Bank's replyOfficial
03 Apr 2023, 15:02Dear Nicci Vogel
We apologize for the delay.
We have flagged and requested matter to be urgently attended.
Please be on the look out for a call from our team.
We apologize for the delay.
We have flagged and requested matter to be urgently attended.
Please be on the look out for a call from our team.
Kind regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 Apr 2023, 15:02
Official
Dear Nicci Vogel
We apologize for the delay.
We have flagged and requested matter to be urgently attended.
Please be on the look out for a call from our team.
We apologize for the delay.
We have flagged and requested matter to be urgently attended.
Please be on the look out for a call from our team.
Kind regards,
Standard Bank Hello Peter Team