Terrible card delivery process

<p>On the 25th of March my prestige account card was swallowed by defective ATM. I immediatley placed a hold on the card and ordered a new one. During this process I had asked for the card to be delivered to me however there was a charge linked to this and I then accepted that I would collect the card from my branch. I then received a message a week later to fetch the card. When I eventually went to collect the card there was no trace of it at the branch - at this point I had waited for 1h30m for someone to tell me that the card was not here and they would contact me when they found it. The very next day I received a call saying the card had been found and I could collect. When I then returned to the branch I was once again asked to sit in a queue which ended up wasting another hour of my time upon which I had to leave to attend a meeting. I have therefore attempted on a few occassions to retrieve my card which in my opinion should have been delivered to me free of charge since it was Standard Bank's defective ATM that swallowed my card in the first place - I expect Standard Bank to deliver my card to me without any charge to avoid any further of my time to be wasted.</p>