Terrible Call Centre Service

<p>In December I received an SMS stating that my Credit and Cheque card have been delivered to the Centurion branch as my current cards are expiring. I went into the bank and only got my Credit Card, I was told I will receive an SMS to say when my Cheque card is delivered. (even though I did before I went in to the bank in December).</p> <p>My Cheque card is expiring February and I have still not received any new SMS to say my card has been deliverd. I was on the phone trying to get through to ANONE for 35 MINUTES!</p> <p>Is that an acceptable time to wait on the phone for customer service Standard Bank? After the 35 minutes of waiting off course the consultant that eventually answered could not help me and had to put me through to a different division, I waited 10 minutes and then hung up. That was absolutely pathetic service to me.</p> <p>I work the whole day so I cannot spend my time checking into the branch to see if my card has been deliverd, could you please advise as to HOW one is supposed to know when your card is delvered?? Because cleary your Call Centre is non existent.</p> <p> </p>