terrible call centre and in house service

<p>I have a business account with standard bank and this past week my cellphone number where my otp is sent has been recycled. so we call the centre to sort out the problem and get another number on their system. but call centre help is really no help and they could not solve the problem and told me i need to go in to the bank to sort it out. so i went, signed a form and they said it would be effective within 24 hours. i had to do this twice as, after the first 24 hours, it didnt work. if i have a simple easy request i expect that it couldnt be that hard to solve.</p> <p> </p>