Terrible Call Centre

<p>Last week I phoned the call centre as they do not publish numbers for the branches only the call centre, after holding for some time was asked my ID name, address, etc, etc, was then passed on the another person and told my story that I needed to speak to the branch, they so say transfered me but there was no reply to the phone, so ended the call</p> <p>Did the same thing this Tuesday also with no success after holding for at least 15 minutes, so gave up got in the car and drove to the branch to sort the problem</p> <p>Why do they not publish branch numbers so we can contact them directly?</p>