Terrible Business Practice

<p>This morning we received a call from CSS (credit collections) as the Bank handed one of our accounts because.... now wait for this... WE DON'T USE IT!!! No phone call to ask whats happening with the account, no letter, no email, NOTHING. And in fact we have a small amount that goes off it every month so there IS movement on the account. WHAT KIND OF BUSINESS PRACTICE IS THIS? How can you claim to move forward with customers when this is the way you treat them? We have all our accounts with you, including our business account and all our insurance - give me a good reason NOT to move it ALL!</p>