Terrible Business Consultant Service

I opened a business account with Standard Bank purely because that's the bank used by our majority customer. Right from the beginning the service was pathetic, I had to drive to their durban branch, the initial person I made contact with didn't call back, and did nothing - I was then handed over to faith khumalo who promised to make everything right , it took one month for me to get my card, I have tried to get fuel cards for my vehicle, it's now almost more than a month since she promised it would be ready in 3 - 7 days , it takes this team more than a week or two to answer an email - this is really the worst business support service center i have experienced in my life time. I am seriously considering switching my business despite the inconvenience of having to wait a few days for clearance of my major payments.