1 reviews | Active since Dec 2013
Terrible banking service
<p>Standard bank credit card i want to access via internet access. But first i need the ATM PIN</p> <p>PROBLEM. I work outside SA and dont have an SA mobile number. So i cant get my ATM Pin. Therfore i cant get Internet access. Ah i said. I can change my mobile and use my sisters number... GREAT!!!</p> <p>NO NOT GREAT....In order to use a family mobile in SA i need to change my mobile number. Cant do that without internet access. WHAT DOES THE BANK SAY....... Sorry cant help. it is what it is.</p> <p> Catch 22. cant change mobile number so vant get pin so cant get internet access and the bank does not care whatsoever. What a really terrible bank is standard. So here i sit not in SA and not able to do a thing about it... USELESS.</p>
Good day Clinton
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Good day Clinton
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Clinton
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Clinton
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Clinton
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Clinton
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Well Actually the matter has not been addressed. What standard Bank told me is that the only way i can get my ATM pin is to go to a branch. IDIOTS, they know i work in the middle east. If they pay for an airfare i will do that. This was the reply i received from a Clint Petersen:
"The matter has been escalated through to management for them to assist with this matter and due the fact that you no longer have any banking accounts with the bank besides the credit card, there is no relationship that is being held with the branch to assist as it is only the branch that can assist with the updating of the telephone or cellphone numbers on your profile.
In light of this, we will not be able to assist any further in this regards as the only way this can be resolved is for a personal visit to the branch for them to load your sisters number as we do not have mandate to do so. This is the banks process and procedure for security reasons and we will be closing this complaint from our side."
What a lot of nonsense. I di have another account but it did not help. the mobile numbers for current accounts and credit cards are on different databases. Does this person think he can feed me ******* and get away with it???
So here i sit unable to access my acrd details or change my mobile number or use my card. I have no way of knowing if my card is being used for *****ulant purposes, cant monitor my balances and therefore i cant make payments to my card. THE PROBLEM THEREFORE LAY WITH THE BANK. FIX IT.
Well Actually the matter has not been addressed. What standard Bank told me is that the only way i can get my ATM pin is to go to a branch. IDIOTS, they know i work in the middle east. If they pay for an airfare i will do that. This was the reply i received from a Clint Petersen:
"The matter has been escalated through to management for them to assist with this matter and due the fact that you no longer have any banking accounts with the bank besides the credit card, there is no relationship that is being held with the branch to assist as it is only the branch that can assist with the updating of the telephone or cellphone numbers on your profile.
In light of this, we will not be able to assist any further in this regards as the only way this can be resolved is for a personal visit to the branch for them to load your sisters number as we do not have mandate to do so. This is the banks process and procedure for security reasons and we will be closing this complaint from our side."
What a lot of nonsense. I di have another account but it did not help. the mobile numbers for current accounts and credit cards are on different databases. Does this person think he can feed me ******* and get away with it???
So here i sit unable to access my acrd details or change my mobile number or use my card. I have no way of knowing if my card is being used for *****ulant purposes, cant monitor my balances and therefore i cant make payments to my card. THE PROBLEM THEREFORE LAY WITH THE BANK. FIX IT.