RR
Roslyn R
1 reviews | Active since Oct 2016
14 Jul 2021, 15:24
Terrible banking practise
Standard bank deducted R 20 000 from my bank account without my consent. I am extremely perturbed about this and I am at the stage where I am going to report this behaviour. They reduced my overdraft facility without my consent, I was so shocked when I looked at my bank account and saw this reduced balance. The worst part is that when I called the Prestige Banking line at Standard bank , the consultant could not provide me with answers as to why this R 20 000 was taken away from my available balance and when I asked to speak to her manager, she said her manager and team leader was unavailable and that they were in a meeting and that they would contact me. I didn't get no urgency from the consultant to further investigate this matter..so much for their so called prestige banking..I am so perturbed right now and I need answers, I am going to the Ombudsman/FSP if I don't have this sorted today still.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
15 Jul 2021, 00:19Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply15 Jul 2021, 00:19
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
RR
Roslyn R's updateReviewer Update
15 Jul 2021, 08:42Thank you for at least responding as I am still waiting for someone to call me and sort this out. Please note that I have a long standing relationship with Standard bank since I first started university and now I'm an up and coming business leader within finance, how does this affect you, I also have a business relationship with you and would not want this relationship to be tarnished by a personal matter(check on my ID number as this is not bull****)...If this is not sorted, I will contact our head of business as it will become bigger than what it is. I need answers on who did this without at lease calling me to notify me that my available balance would be reduced by R 20 000. Please treat this as a matter of urgency because it is extremely unprofessional to just reduce my current account by such a considerable amount without my consent. I want answers asap, check on my ID number, I have been bringing in a lot of business and have a long standing relationship with you, so please treat this as a matter of urgency, this prestige banking is also pathetic..
RR
Roslyn R's update15 Jul 2021, 08:42
Reviewer Update
Thank you for at least responding as I am still waiting for someone to call me and sort this out. Please note that I have a long standing relationship with Standard bank since I first started university and now I'm an up and coming business leader within finance, how does this affect you, I also have a business relationship with you and would not want this relationship to be tarnished by a personal matter(check on my ID number as this is not bull****)...If this is not sorted, I will contact our head of business as it will become bigger than what it is. I need answers on who did this without at lease calling me to notify me that my available balance would be reduced by R 20 000. Please treat this as a matter of urgency because it is extremely unprofessional to just reduce my current account by such a considerable amount without my consent. I want answers asap, check on my ID number, I have been bringing in a lot of business and have a long standing relationship with you, so please treat this as a matter of urgency, this prestige banking is also pathetic..
RR
Roslyn R's updateReviewer Update
15 Jul 2021, 10:33HELLO STANDARD BANK, WHEN ARE YOU PLANNING TO RESOLVE THIS, IT IS NOW 10.32AM AND THIS MATTER IS STILL NOT RESOLVED AND NO BODY FROM STANDARD BANK CALLED ME AS YET. YOU **** ON YOUR HELLO PETER RESPONSE. I WILL CONTINUE COMPLAINING UNTIL THIS MATTER GETS RESOLVED!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WANT ANSWERS.
RR
Roslyn R's update15 Jul 2021, 10:33
Reviewer Update
HELLO STANDARD BANK, WHEN ARE YOU PLANNING TO RESOLVE THIS, IT IS NOW 10.32AM AND THIS MATTER IS STILL NOT RESOLVED AND NO BODY FROM STANDARD BANK CALLED ME AS YET. YOU **** ON YOUR HELLO PETER RESPONSE. I WILL CONTINUE COMPLAINING UNTIL THIS MATTER GETS RESOLVED!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WANT ANSWERS.
RR
Roslyn R's updateReviewer Update
16 Jul 2021, 09:29Still waiting on Someone to contact me, it is now another day that has passed. Wow they just **** in their response and no-one contacted me to date!!!
RR
Roslyn R's update16 Jul 2021, 09:29
Reviewer Update
Still waiting on Someone to contact me, it is now another day that has passed. Wow they just **** in their response and no-one contacted me to date!!!