NS
Noncedo S
1 reviews | Active since Oct 2016
18 Jan 2021, 10:51
Terrible banking experience
18 January 2021
Dobsonville branch has terrible service, I waited for more than an hour in a queue to entter, once I went in, to my surprise the was only 2 consultants that we were assisting customers in service/ Enquiries departmentntntnt. And their services was very slow I waited for more than 1hour 30 minutes and still no assistance decided to leave the branch because it clearly showed that I was gonna wait for before I could be assisted I have decided to cancel all bank
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
18 Jan 2021, 16:57Dear *****do Sithole
Thank for posting a comment.
We will get one of the bankers to contact you as soon as possible.
Regards,
Complaint Resolution Centre
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We will get one of the bankers to contact you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Standard Bank's reply18 Jan 2021, 16:57
Official
Dear *****do Sithole
Thank for posting a comment.
We will get one of the bankers to contact you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
We will get one of the bankers to contact you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
NS
Noncedo S's updateReviewer Update
20 Jan 2021, 13:01I have received a call from a Standard Bank consultant named Lerato Rachaka, she was of good help, she was sympathetic towards my query. She went an extra mile in making sure that as a customer I was of value to Standard Bank.
NS
Noncedo S's update20 Jan 2021, 13:01
Reviewer Update
I have received a call from a Standard Bank consultant named Lerato Rachaka, she was of good help, she was sympathetic towards my query. She went an extra mile in making sure that as a customer I was of value to Standard Bank.
Standard Bank's replyOfficial
22 Jan 2021, 16:26Thank you for your posting.
It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.
We are delighted to hear of your wonderful experience with Lerato Rachaka.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply22 Jan 2021, 16:26
Official
Thank you for your posting.
It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.
We are delighted to hear of your wonderful experience with Lerato Rachaka.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
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