Terrible Bank -nobody answers phone for 3o days ..help

Bad service from STD Bank Insurance 2018 I registered a claim for storm damages with Standard Bank in January 2018 for pool heating equipment also registered the awnings that was also damaged by same storm at same time did the consultant to amend the claim as incident date was same. The consultant told me he would do same but then he registers the awnings as a second claim with separate claim number. It took almost a month to meet with the STD bank assessors on site but it was eventually done. I called standard bank more than 20 times before actually speaking to a consultant who confirmed that the previous consultant had opened 2 claims instead of one. I requested her to sort and she indicated that she would do so. I tried calling back to check on progress with my claim but its 10 days later of trying 3 times a day at all gaps in the working day. This is very bad service from STD bank call centre and deplorable performance. My family and I have been clients of Standard Bank for over 60 years and have seen the standard drop from great to pathetic currently. We are seriously looking to change banks that can offer better services and at least answer their phones. Can someone from the High Ivory Tower please descend to ground level to assist a customer that contributes to their salary each month please? Very unhappy client...