1 reviews | Active since Feb 2017

29 May 2017, 12:15

Terrible Bank

<p>Ok so I thought of changing banks a couple of months ago so I opened a Standard Bank Prestige Account. Firstly they took so long to deliver my card that the account was closed. Then i had to go into a branch to re-open the account. I was told that the debit order switching can take up to 45 days so i had to make sure that there are sufficient funds in my current account and the new account. </p> <p> </p> <p>Its now been +- 6 months, 2 debit orders have been changed. My salary has not been switched nor the rest of my accounts. I in the meantime switched the 2 debit orders back to my original account after 3 months as it did not make sense to have only 2 debut orders on the new account with no salary being paid into it. </p> <p> </p> <p>I am now at a branch to close the account as it cannot be done over the phone. </p> <p>I now have to pay R800 outstanding banking fees before they can close the account. What type of joke is this? Pay for something i did not use because of their incompetence. Its ridiculous and a money making scheme. </p> <p> </p> <p>I have never in my life had such poor service from a bank and i woul definitely not recommend Standard Bank to anyone i know. </p>

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Replies (2)
Standard Bank
Standard Bank's reply30 May 2017, 08:56
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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's update30 May 2017, 09:20
Reviewer Update

Hi Zeenath

Thank you for the quick response. As per my mail to you, I woul just like to clise of the Prestige account ad the branch are unable to assist me.