Terrible Bank!!!11

I opened a current account online and someone called me and completed the application. I was then told to take my ID and proof of res to the bank when my card was there. I told the person I didn't have proof of res and he said I could bring a letter from the person I was staying with. got to the bank and they did not accept that. they gave me form and said to bring it back when I have time. my salary goes in on the 25th and my account gets frozen!!! then I call and they open my account for 48hrs... go to the atm to get cash and it says I must go to the branch for a limit increase. call the call centre again to set my limit and they said I have to go to the branch. why was I not told by the branch that my account would be frozen and I have to set a withdrawal limit? I am a new client and already having up hill with this bank. this is really unfair that I have to suffer because of your staff's lack of communication? I want to change banks now!!!