TERRIBLE, BAD SERVICE FROM STANDARD BANK

Dear Standard Bank

I am very disappointed to the level of bad service I received from Ms Masi Yusuf one your employee working at Recovery Department. Ms Yusuf failed to assist me with my inquiry . She gave me a bad attitude over the phone, she failed to give me clarity why my Cheque Account has a locked up status. She failed to advise me how Standard Bank can assist me as client to remove the status. She was irritated and she spoke to me as if I am child. She refused to respond to my questions. I even told her if you can’t even answer one simple question, why are working there. You serve no purpose for being there. I’m in process of wanting to buy a house, the locked up status has a negative effect on my application. So if Standard Bank can’t go an extra mile to assist a client then I have no choice to move my business account to another bank where they priorities the needs to their client. What is a point of investing my money to Standard Bank when I cannot access the benefits and opportunity that Bank offers to their clients, when they decide lock my account and put me on a negative status without contacting me and still refuse to assist me.