Terrible app

I was not using my gold Cheque account last year but I got charged for my monthly services for months and I was not aware then I requested that the account must be closed and your consultant said I must pay the balance first of which I did and asked her to close the account and she said it was closed. All this happened last year June but I just noticed now when I have to pay my credit card that the account is not closed and the account is on a minus balance again.

How can my account be reopened after months of it being closed ? Who reopened it? I’m really furious about this because the lady is on record saying I mustn’t worry the account is closed.

This is a day light *******. I will not pay anything towards the account and my situation is even worse now I’m not working and I did not ask you to open the account.