ET
Edward T

1 reviews | Active since Jan 2019

25 Feb 2020, 12:02

Terrible and unprofessional service

A mere 12 month bank statement took me exactly 18 DAYS of daily follow ups to get it. Even if a new unknown bank opens today, I will surely move all my savings from Standard Bank to that unknown bank without any hesitation or second thoughts. Good bye Standard Bank, NOTHING is Standard about you.

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Replies (2)
Standard Bank
Standard Bank's reply25 Feb 2020, 17:14
Official
Hello Edward

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply03 Mar 2020, 11:59
Official
Dear Edward Tashayawedu

Thank you once again for posting your comments.

Feedback was provided to you on the previous review your posted about the same matter.

Kind regards

Complaint Resolution Centre
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