AS
Al S
1 reviews | Active since Mar 2023
07 Mar 2023, 10:36
Terrible and Slow Service from the Card Division and Prestige
I have been charged R720 for a card that I don't even have. Thanks so much Standard Bank Prestige for yet another Bank Charge for a card that I DO NOT have physically or virtually.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
07 Mar 2023, 10:39Dear AI Singh
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply07 Mar 2023, 10:39
Official
Dear AI Singh
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
AS
Al S's updateReviewer Update
07 Mar 2023, 18:33Thank you for the full refund ,which I now need to wait 7 working days for. Wow Standard Bank, this was not my fault but now I need to wait. I will also take your agent's advice and close my account after I am refunded.
AS
Al S's update07 Mar 2023, 18:33
Reviewer Update
Thank you for the full refund ,which I now need to wait 7 working days for. Wow Standard Bank, this was not my fault but now I need to wait. I will also take your agent's advice and close my account after I am refunded.
Standard Bank's replyOfficial
08 Mar 2023, 08:07Good Day Al Singh
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply08 Mar 2023, 08:07
Official
Good Day Al Singh
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***