VB
Valerie B
1 reviews | Active since Jul 2020
03 Jul 2020, 15:42
Terrible and disturbing service received
Terrible experience
I used to have an account (credit card) that has subsequently been closed on 6 August 2019. I've received a letter with confirmation from you dated 08 August 2019. To date I am inundated with calls, sms from a company called MBD informing me that my account is in arrears. So may I please get someone to update your records accordingly and remove my name from your database including MBD's database. The account number is question: ***
I may be contacted on: ***
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
04 Jul 2020, 05:07Hello Valerie
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply04 Jul 2020, 05:07
Official
Hello Valerie
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
14 Jul 2020, 10:49Dear Valerie
This matter has been resolved, therefore it is closed.
Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
This matter has been resolved, therefore it is closed.
Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply14 Jul 2020, 10:49
Official
Dear Valerie
This matter has been resolved, therefore it is closed.
Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
This matter has been resolved, therefore it is closed.
Kind regards Complaint Resolution Centre
********** ********** (fax)
***********