Terrible admin and processq

So, I closed my RCL with Standard Bank, at the branch as they requested, because you cannot do it telephonically (but you can open one - go figure) in February 2015. Then - I see service charges being deducted and Credit life etc etc. I phoned inquiring why this is happening and why this account has not been closed..... oh sorry we don't know. <br> It shows open on my Standard Bank app and closed on Internet banking. <br> After my phone call I was advised it takes 7 days...then I receive an SMS threatening me with legal action, twice. So I phone again..... And now I am told, by a very rude agent that it actually takes 14 days...... And she said they have along ques for accounts that need to be closed (Maybe #AskWhy Standard Bank)<br> So I phoned again today and the guy said no 7 days..... Train you people better, and get your facts straight. I am so sick of these issues......