Terrible

Good day.

I am banking with standard bank. My cheque card was blocked due to an alleged ********** act. On 2021 August 10th I called in and was informed that my card will have to be blocked and a new card had to be given to me. The consultant stated I had to go to a branch for a new card. I informed the person that I had been injured and will not be able to stand in the queue and to make arrangements for me to go to a branch and not stand in a queue. The consultant informed me that they couldn't and I asked to speak to a manager but did not receive a call.

The next day I called the customer service number again and the consultant assisted by saying my card will be delivered as I was injured. I also requested that a new credit card be ordered for collection as by that time I would be able to stand in queue to collect.

On Monday the 16th of August 2021 I received a sms stating that both my Credit and cheque card was available for collection at standard bank branch Kingsmead Durban. I had requested this place to collect my credit card as I work near the area and could collect when my injury was healed completely to stand in queues.

On Tuesday 17 August 2021 I proceeded to the Kingsmead branch as I needed cash as I haven't been able to use my card for anything. When I get there the branch was closed due to a covid case. Frustrated I called the customer service line to enquire why no message was sent to say the branch was closed. I requested to speak to a manager but didn't get a call. The same day a few hours later I called again and requested to speak to a manager but no one called me back.

I am still unable to use my card to get money and I am unable to get basic needs. I have used almost a 100 minutes of airtime and also fuel and personal time for standard banks terrible service. When a customer does something to incur the banks time or resources the customer always gets billed and charged for their time and resources. What about the customer when they incur costs due to their time and resources have been wasted due to their negligence. I wish to be reimbursed by standard bank for all my wasted time and resources.

Thank you. #win