SB
Samantha B

1 reviews | Active since Apr 2019

25 Jul 2024, 10:56

Terrible

It is such a hassle to get hold of a business banker at Standard bank! I have tried calling just to get no response, not an answer or back! When do the branch and was told the business bankers are not available they all in Sandton! I mean how am I supposed to run a business bank account without any assistance! Pathetic service, I would not recommend standard bank business bankimg to anyone

0
Replies (5)
Standard Bank
Standard Bank's reply25 Jul 2024, 11:06
Official
Good day Samantha 

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards
Standard Bank Hello Peter Team 
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SB
Samantha B's update25 Jul 2024, 11:28
Reviewer Update
Good day I doubt I will get a call or assistance as this has been going on. No one wants to assist and I get passed from pillar to post
Standard Bank
Standard Bank's reply25 Jul 2024, 14:24
Official
Good day Samantha.

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards
Standard Bank Hello Peter Team 
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SB
Samantha B's update26 Jul 2024, 09:46
Reviewer Update
Thank you so much, I went to a Standard bank branch in woodmead and a banker named Gloidi assisted me and could sort out my problem before I left the branch, she didn't make me wait long and she understood what I needed and found a solution. This changed my view on the service received from Standard Bank, thank you Gloidi for making my problem yours.
Standard Bank
Standard Bank's reply26 Jul 2024, 12:21
Official
Hi Samantha

We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, Standard Bank Hello Peter Team***