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Vanessa K

1 reviews | Active since Jun 2014

24 Oct 2017, 18:29

Terrible

I have been struggling with the same issue I was told that it has been corrected only to find out not so after requesting my transunion report Standard Revolving Loan still shows with a balance this was paid up ages ago and my credit record is impacted how many units have my score dropped by because of this legal action is necessary and institutions must be kept responsible

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Replies (3)
Standard Bank
Standard Bank's reply25 Oct 2017, 01:22
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or id numbers in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Simphiwe Mtolo
Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply25 Oct 2017, 09:34
Official

Dear Vanessa

Thank you for your posting.

Email has been sent requesting more information as I am attending to this matter.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Best regards,

Standard Bank
Standard Bank's reply26 Oct 2017, 09:46
Official

Dear Vanessa

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Best regards,