Termination of service

I requested a new credit card after cancelling the previous card and the service fee was returned. I received numerous calls to deposit the fee as cash into the account that was done. today I received a notice of termination of service. Calling the service centre I was put on hold for 15 min they them found that the problem was on the bank side and the would rectify the problem. I requested that a note regarding the issue to be placed on the system. The consultant was very rude and un responsive when I requested her details. I then requested to speak to a line manager, again I was put on hold for a further 8min after witch I hung up. If this is the kind of service standard bank provides its customers I will close my account