Term Loan still not ...

I am honestly fed up and tired by now with this story
Got a call from Standard Bank - Hello Peter Team shortly after writing this review - and was assured that the matter would be 'looked into"
Just was I feared both the Consolidation and Term Loans were debited today
Yet the Term Loan forms part of the Consolidation

i do not understand why this is happening and what you're looking into when obviously nothing is being done!!

I am very unhappy with the service received in this regard

Good Day
I have still nor received any solution or resolution to this problem,

Shenaaz - Debt Solutions - 26 August - Matter referred to Maud advise progress of the payment
Gordon Hello Peter Team - Monday 24 August - the matter would be looked into
Gershwin - Debtcon Support - 24 August - We would like to advise that the matter has been referred to our Payments Department for urgent attention - The team is currently experiencing technical difficulties when attempting to process payments for the two specific loan accounts. The matter has since been escalated to the relevant technical support team for investigation and resolution. We will provide you with an update as soon as the issue has been resolved
Gershwin - Debton Support 21 August - will follow up with payments and provide feedback
Lerato - Debton Support 20 August - Matter has been referred to payments awaiting feedback

Almost a week later and no joy, no help from the Complaints Department either, except for
We have received your complaint and would like to inform you that the reference number is: ***5-
***6 - We would like to reassure you that we are attending to your complaint and one of our specialists will contact you within the next 24 business hours (excluding weekend & public holidays) to advise you of the next steps.

I am tired of the Thank you for reaching out to the Debt Care Centre. We are pleased to inform you that your request has been successfully received.
Please expect feedback on the next steps within 2 business days from today.

No feedback after 2 days or 24 hours
I urgently need to be refunded for the debits of the two Term Loans that were included in the Consolidation Loan

I am very frustrated and disappointed in the manner this matter is being handled
I have never experienced such with Standard Bank before

I regret taking out this Consolidation Loan
It has caused unhappiness and frustration more than debt relief as it is intended for

Thank You Gordon Bila ( Standard Bank Hello Peter Team) for contacting me, explaining the process and for promptly finding a resolution to this complaint
It is highly appreciated
With Thanks