Term loan approved but no funds disbursed

Standard bank online sales department is full of incompetant fools i am disgusted by the way i was treated i app**** for a term loan on the 17 february online it was declined because they couldnt get through to my employer as our phone lines where dead the consultant adviced me to go into the branch and upload my documents which i did on Monday i recieved a message that my loan was approved and i must contact the online sales department which i did and i told them my application will expire on the 5th they said they are working on it monday my work confirmation was done and everything else was in order they were supposed to transfer the funds in my account which never happened for what god forsaken reason i dont know they did hard inquiries on credit profile which brought my scoring right down so now i cant apply for anything my life is over because of standard bank and all they can ****** say is sorry i would like to speak to the head of the credit department when yourll scored me i qualified for a substantial amount now because of yourlls neglience im getting declined and as for the complaints department the lady assured me that she will sort out my problem but she didnt even call me back no one is taking me seriously i signed a loan agreement with standard bank the online application is expired not the paper agreement i need my funds transfered that was promised to me it is not my fault if your staff is incompetant i need urgent assistance on this matter as im sick and tired of being made a fool off and im not gonna wait 3months for yourlls stupidity Standard bank please be more professional