Term increased without my knowledge

Good day<br> <br> I have been struggling to assistance. We took out a home loan 9 years ago on a 20 years term. About 4 years ago we went Under Debt Review. We stop it when my husband lost his job 3 years ago, and the arrears on the account came to R24500.00. I made an arrangement and promise not to fall in arrears for 12 month and the person that assisted told me that the arrears amount would be out back onto the account. I realised this year Feb when I open my statement that the homeloan term has increase to 30 years. I went to Bellville branch they put my on the phone with the homeloan department. Nobody could assist me. I am very upset, cause how can you put 10 years instalment which come to +-R380000 for R24500 arrears. It just does not make sense. This is my last attempt to solve this. I will take this to the Ombudsman by next week Monday 14/09/2014. I giving it a week to be sorted.<br>