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scoburn.sc scoburn.sc

1 reviews | Active since Jul 2011

09 Jun 2020, 15:16

Teresa Berry Standard Bank Tyger Manor hides while humans queue outside in rain

Teresa Berry of Standard Bank Tyger Manor, your staff haven't the foggiest as to how to treat walk-ins.

Today at around 13:30 my wife and I visited your branch where my wife was given the CCS (cold customer shoulder).

We do not have any accounts with you AND THAT'S ALL WE WANTED CONFIRMED.

ABSA, NEDBANK, FNB, and CAPITEC quickly, with courtesy and may I add, PROFESSIONALLY, received us and made the process a pleasure.

They assisted us quickly and went out of their way to show us, how much BETTER than Standard Bank, they ALL are.

If it was not for Standard Bank in Tygervalley being closed I can assure you that we would avoid Teresa Berry and her staff at Standard Bank Tyger Manor like the Covid Virus.

We were queuing with human beings wanting to go to the Tellers, collect cards and amend Debit Orders!

Not in a millisecond did Teresa Berry or her staff speak to anyone in the queue like the other CUSTOMER CENTRIC banks AND IT WAS RAINING!

Worst Standard Bank branch and staff EVER.

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Replies (4)
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scoburn.sc scoburn.sc's update10 Jun 2020, 19:58
Reviewer Update
Pathetic response!

Pathetic bank

Pathetic service

A paper napkin is more useful!!!!!


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scoburn.sc scoburn.sc's update10 Jun 2020, 20:00
Reviewer Update
I was denied entry.......it was raining......I wanted to ask someone......anyone......in the branch to come outside and talk to me but Standard Bank Tyger Manor rather hid inside......

Does that answer your question "Hi there, how did you need help from the branch?"
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scoburn.sc scoburn.sc's update10 Jun 2020, 20:00
Reviewer Update
Teresa Berry of Standard Bank Tyger Manor, your staff haven't the foggiest as to how to treat walk-ins.

Today at around 13:30 my wife and I visited your branch where my wife was given the CCS (cold customer shoulder).

We do not have any accounts with you AND THAT'S ALL WE WANTED CONFIRMED.

ABSA, NEDBANK, FNB, and CAPITEC quickly, with courtesy and may I add, PROFESSIONALLY, received us and made the process a pleasure.

They assisted us quickly and went out of their way to show us, how much better than Standard Bank, they ALL are.

If it was not for Standard Bank in Tygervalley being closed I can assure you that we would avoid Teresa Berry and her staff at Standard Bank Tyger Manor like the Covid Virus.

We were queuing with human beings wanting to go to the Tellers, collect cards and amend Debit Orders!

Not in a millisecond did Teresa Berry or her staff speak to anyone in the queue like the other CUSTOMER CENTRIC banks AND IT WAS RAINING!

Worst Standard Bank branch and staff EVER.
Standard Bank
Standard Bank's reply11 Jun 2020, 15:46
Official
Dear Sean

Please note contact has been made with you.

The matter is now closed.

Kind regards, 
Complaint Resolution Centre
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