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Niyaaz A

1 reviews | Active since Sept 2022

19 Sept 2022, 09:57

Temporary Disability

STANDARD BANK REFEUSING TO ASSIST ME WITH MY DISABILITY!

I was lead to believe that when purchasing a standard-home loan with std bank you are covered for retrenchment and disability as part of the standard home loan package/product.

Now that I have suffered a horrific accident and am temporary disabled... Standard Bank is telling me THEY WILL NOT COVER as I don't have outsurance with them.

Now I being told I can opt to purchase outsurance but because I am currently disabled I will need to wait 12 months... THAT DOESNT HELP ME!!!

I am unable to earn income and standard bank wont help me

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Replies (2)
Standard Bank
Standard Bank's reply19 Sept 2022, 09:59
Official
Good Morning Niyaaz

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

Kindly provide us with your account or id numbers in order for us to escalate your matter further. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support. 

Regards

Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply19 Sept 2022, 10:15
Official
Hi Niyaaz 

Thank you for the details.

We will get our team to revert to you.

Kind Regards 
Standard Bank Hello Peter Team 
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