GM
Goitsemang M

1 reviews | Active since Jan 2016

10 Mar 2019, 07:24

Temporary block option useless

I forgot my card at a store sp called in to have it temporarily blocked. The next day, I fetched my card and had ot unblocked. It was confirmed as "being okay to use". Indeed I was able to make purchases. About 2 weeks after, I had to make a withdrawal because I had no more hard cash. The minute I inserted my card, it was swallowed by the ATM. I called the ***** line and I was told it happened because my card is blocked. So what on earth is the point of the "temporary block" option??? Now I have no money and need to wait 7 days for new card.

0
Replies (2)
Standard Bank
Standard Bank's reply10 Mar 2019, 10:20
Official
Hi Goitsemang
 
Thank you for posting a comment. 

One of our consultants will be in contact with you as soon as possible. 

Regards, 
Complaint Resolution Centre 
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Best regards,

Standard Bank
Standard Bank's reply14 Mar 2019, 16:01
Official
Dear  Goitsemang 

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Best regards,