LM
Lebo M

1 reviews | Active since May 2014

21 Nov 2015, 01:40

Teller With Bad Attitude

I was slightly confused about something so I went straight to the teller as their was no que,I asked him politely a very simple question.I was not impressed with that particular tellers response,he was having a juicy conversation with his colleague and he gave me feedback with ****py attitude.I filled in da deposit slip,unfortunately I was assisted by him again.He tried to apologies but I told him to get on with his work .This teller really needs to understand that I am a client and he is there to serve me regardless of how big or small my query is.Him having a juicy chats is really not my problem his there to serve for as long as he is seated on his work station he is supose 2 work dilligently and create a favourable image.I would appreciate respect and proper client service. I'm really not expecting tellers to make friends with clients that's not what they are their for but all they need to do is serve with pride.Standard Bank will<br> loose clients because of a few bad apples like him. Right now I'm actually thinking of switching banks,I don't think I'll set foot in that branch let alone stay with this bank I am over it.

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Replies (1)
Standard Bank
Standard Bank's reply23 Nov 2015, 11:50
Official
Hello Lebo1990,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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