DM
Ditshekgwana M

1 reviews | Active since Sept 2018

03 Mar 2021, 19:11

Tell Your Consultants To Stop Calling Me

Hi.

DE Mokhema again.

I had a loan *** which was settled on the 15 December 2020 however I see debits of R 40.22 31 December 2020, R 26.25 13 Jan 2021 and R 0.51 11Feb 2021 Please advise what are those debits for? why is there an outstanding balance of R - 136.64 reflecting on this account and why is not closed as it is paid up?

Another one *** got a notification for the debit that went off 25 February 2021 and it is not reflecting on my statement. Please advise in this regard as I am now getting phone calls from your call center advising that I am in arreas. How come?

The boring part is that your constant even confirmed to me that the payment for Feb is reflecting and you had issues with debits that went off on the 25th Feb. I am surprised how is this my problem now.

I decided not to send this to your email cause not one responds.

Please sort this nonsense out at It is not the first time it happens and it is messing with my credit profile.

Make sure that none of your consultants call me again. Should this matter not be sorted out ASAP it will be escalated to your CEO again because WOW ‼️

0
Replies (1)
Standard Bank
Standard Bank's reply03 Mar 2021, 23:16
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
 ***