Telkom grade incompetency

I've been a client of Standard bank for almost 2 decades now and I'm always blown away by how useless they are when you're trying to apply for a product.

I app**** online for a personal loan, something I've done in the past quite easily, yet this time for some reason its as if the digital team was fired as I'm unable to even reach them to see if the application is valid.

I app**** last Wednesday, I was provisionally approved and it stated I would be called back in 3 to 15 working hours.

This was last week, I have phoned every single day since then attempting to see why nothing is happening, I've lost track of how many departments I've been forwarded to and none of them bother to assist me rather just forwarding me to an equally useless department.

It should not be this difficult to purchase a f#cking product.

The normal loans department (Who's number isnt listed publicly) after being on hold for almost 20 min, then hung up on me after saying that they aren't the digital department, no, none of them gave me a reference number.

This is utter bull****