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dylanrob D
1 reviews | Active since Jun 2017
22 Oct 2021, 15:22
Telephone Tag with the Standard Bank Call Centre - SHOCKING SERVICE
Telephone Tag with Standard Bank.
The Standard Bank website and service is absolutely useless. I have been a client since 1994. Almost 30 years. I pick up the phone and ask them to send me a tax certificate because the homeloan account online DOES NOT HAVE A RECORD OF THE TAX CERTIFICATE!
The home loans department send me to general banking, general banking sends me to the starting point.. and now I have been on hold for 3 minutes. That is a 20 minute call to get a tax certificate.
I will be closing my account. This is the final straw.
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Standard Bank's replyOfficial
23 Oct 2021, 03:28Hello Robert
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply23 Oct 2021, 03:28
Official
Hello Robert
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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***
*** (fax)
***
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