Telephone purchase of Electricity

Hello there<br> Over a year ago I queried with Standard Bank why my attempts at purchasing electricity on the Standard Bank Telephone App was never successful. I was advised that there was a renewing of contracts with the local service provider (electricity) that was being negotiated and it would be sorted soon. Each time since then I have tried to purchase from the Std Bank phone app, it continues to give an \unsuccessful - contact local provider\" message.<br> I called Standard Bank call centre yesterday to find out what the problem continues to be - and it is a contract issue between Standard Bank and the electricity provider IN CAPE TOWN only. I asked if any other banking concern was experiencing this problem .. and the answer was NO. <br> What is wrong with Standard Bank that they cannot resolve this problem and offer to all their customers the full range of services clearly advertised on the app??<br> Or is Standard Bank not the bank for me?"