NH
Nadine H
1 reviews | Active since Jul 2020
01 Dec 2021, 11:08
Technical errors and money going off account after technical errors
I tried to buy electricity through my cellphone banking then I got an error message saying technical error please try again so I did and it gave me the same error then got two sms's 5 minutes later it went off my account twice now! I tried calling standardbank to reverse one of the payments and it keeps saying lines congested so my airtime ran out, tried to buy airtime gave me the same error! I looked on my transactions it went off my account but still no airtime so now I cant even phone to correct this mess!
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Replies (2)
Standard Bank's replyOfficial
01 Dec 2021, 14:13Dear Nadine K
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply01 Dec 2021, 14:13
Official
Dear Nadine K
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
02 Dec 2021, 14:21Dear Nadine K
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Standard Bank's reply02 Dec 2021, 14:21
Official
Dear Nadine K
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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