Technical error

I'm trying to make payments to my beneficiaries and get the message technical error (2003) Phoned the help line and the consultant said I must go delete my company beneficiaries and reload them as they had a technical problem. So now I must go and sit and remove 31 beneficiaries and reload them because Standard Bank messed up their side? Surely they can do it seeing its their mistake instead of my writing down all my references etc. It's a complete waste of my time