Technical error (ATM) deposit

I tried to deposit money on the STANDARD BANK ATM, some notes were rejected by the ATM and some never came back and the machine gave me an error message. I could not continue after that but my money was gone. I didn't wanna leave the machine in case the notes come out but the security guy assured me that would not happen. I went into the branch Monday and I was told that I will get my money within 2 to 3 days. Today is day number 8 and I still haven't received my money or even feedback as to what is happening on this issue.

This is really a poor service...today I called and I am still told to wait as the matter is still under investigation. I don't understand why it should take so long for me to get my money back.