Team leaders in meetings no service

<p>on December 30 my card was *****ulantly used for a number of purchases. Although I immediately responded on the sms if this was my transactions the bank is still deciding if it was me or not. Everytime I contact the bank it is either with management or the TEAM leader is in a meeting with the promise to phone me back. Poor person are having 24 hour meetings 24/7?? This is quite a large amount and at first I was promised it will be resolved within 6 working days- well it is nearly a month later and am still waiting</p>