1 reviews | Active since Jul 2019
***** team
The customer services that I receive from Standard Bank is beyond poor. The ***** team does not know what they are doing. They are rude and need training.
Can not give a person simple answers to my queries. The investigation team what are you doing, what are you getting paid for. I have been requesting a call back since Monday and today is Thursday and no one has called me back.
Each and every single day I need to call, waisting my airtime and my money. Just to get an answer that they will request someone to call me back and Noone ever calls me back.
You need to train the agents properly, teach them how to deal with customers, they need to go for training again as they do not know what they are doing.
No one can give me an straight answer until today no one helped me or anything but my case is close.
You don't care about your customers all that you do is eat the people's money then to he'll with them.
What do you know about customers services, Captic bank customer services is better than yours and you are suppose to be the best. You are not the best you are the worst bank ever.
You should count your blessings that you not closed with the bad services we get from your agents. Invest in training your agents on how to do their jobs. Not even the mangers give a **** cause at the end of the month they still get paid.
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
As advised the ***** team is messed up and ****ed up my investigator has not called me or any thing. After I received the email that I will be refunded nothing. No money no communication.
Should I not receive my money I will take you to the ombus. As I have proof of all the conversation we had and all the email.
I hope that you are ready for me as all your ****en calls are recorded right.
I want answers in the next hour or I am taking the next steps.
You having me ****ed up here, stressing the whole time.
As advised the ***** team is messed up and ****ed up my investigator has not called me or any thing. After I received the email that I will be refunded nothing. No money no communication.
Should I not receive my money I will take you to the ombus. As I have proof of all the conversation we had and all the email.
I hope that you are ready for me as all your ****en calls are recorded right.
I want answers in the next hour or I am taking the next steps.
You having me ****ed up here, stressing the whole time.
Thank you for writing back to us.
Please note that we will share this with our team and we will be in touch with further feedback.
Kindly be on the lookout for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Please note that we will share this with our team and we will be in touch with further feedback.
Kindly be on the lookout for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
I don't play for that team. I want a manger to call me right now.
I don't play for that team. I want a manger to call me right now.