1 reviews | Active since Apr 2016
TCF NOT PRACTISED AT STANDARD BANK
If there is still any human being with conscious at standard bank , I hope they read this. I have a Loan with standard bank that i was paying well when i was working. Unfortunately currently i am not working. they has not been any income or any money paid to my cheque account for over a year. I called the call centre and asked them to cancel the debit order because every month they keep debiting the empty account and they cause unpaid fees on my account . The minus balance in my cheque account is increasing every month , they refused to cancel the debit order. I went inside the branch and explained to them that i am not working and that they keep debiting an empty account and the minus balance is increasing .They also refused to cancel the debit order. I understand that my loan account is behind but i make sure that i pay at least R500 each month via EFT. Standard bank is treating me very unfairly because they said that they will keep debiting from that empty account . The bank charges in my account keep increasing . Its like i am down and standard bank still kicks me even when i am down. Please head of department , managers please look into this matter . I know that as a bank you have you practice TCF and this is definitely not it.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
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The loan account number is *** , My id number *** .
My current bank account balance is on -R5077.67 , all this is because of the unpaid fees and reversal fee that they claim i reverse the debit order, yet they are the ones debiting the empty account for over a year now. You are welcome to pull out my bank statement and you will see that i never reversed anything and that there has not been any money paid to my account for a long time. With all the negative money in my account caused by standard bank , how do i continue using this account. it is really very unfair to me.
Thank you
The loan account number is *** , My id number *** .
My current bank account balance is on -R5077.67 , all this is because of the unpaid fees and reversal fee that they claim i reverse the debit order, yet they are the ones debiting the empty account for over a year now. You are welcome to pull out my bank statement and you will see that i never reversed anything and that there has not been any money paid to my account for a long time. With all the negative money in my account caused by standard bank , how do i continue using this account. it is really very unfair to me.
Thank you
Thank you so much for the details
We will get our team to look into your matter.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you so much for the details
We will get our team to look into your matter.
Warm Regards
Standard Bank Hello Peter Team
***