tcf means nothing

Is Clifford your most arrogant employee? Or is arrogance your service standard? Per requirements, we advised the bank of intention to sell and provided more than 90 days notice. You failed to advise us that the notice requires renewal, and demand that we pay penalties due to your lack of competence / communication. We have queried this and still await feedback. I received a call from Ren?, who agreed to call me back. It's been over a week, and we're still waiting. Do you have any intention of sorting this out? Seems the norm for you to drag out until its too late for clients to respond. Alternative contact ***